TERMS & CONDITIONSWe got You

Effective Date: May 27, 2026

These Terms of Service, together with any policies or additional terms referenced in them, govern your access to and use of the Vos Collection websites, online stores, content, features, and services that link to these Terms.

Please read these Terms carefully. By accessing or using the Services, creating an account, submitting content, or placing an order, you agree to these Terms. If you do not agree to these Terms, you should not access or use the Services.

Who We Are

For purposes of these Terms, “Vos Collection,” “Vos,” “we,” “us,” and “our” refer to the applicable Vos Collection entity responsible for the website, store, product, or interaction at issue:

• Canada: MedSpa Partners Inc. d/b/a Vos Collection.
• United States: MedSpa Partners US MSO, LLC d/b/a Vos Collection.

The applicable entity may depend on the website you use, the country-facing store through which you place an order, the shipping destination, the currency used, and the nature of your interaction with Vos Collection.

Services Covered by These Terms

These Terms apply to websites, online stores, pages, features, content, communications, forms, reviews, and other online services that link to these Terms, including:

• the Vos Collection brand website;
• the Canadian Vos Collection skin store;
• the United States Vos Collection skin store; and
• any related online features, forms, content, product pages, reviews, or customer support interactions that link to these Terms.

These Terms do not replace any written consent forms, treatment agreements, clinic policies, medical intake forms, booking platform terms, or other terms that may apply to clinic services, consultations, treatments, procedures, or in-person experiences. Clinic services and clinic-related interactions are governed by the practices, policies, consents, and terms applicable to those services.

Other Policies

Your use of the Services may also be subject to additional policies, including our Privacy Policy, Accessibility Statement, Shipping Policy, Refund Policy, promotional terms, or other terms made available to you. If there is a conflict between these Terms and additional terms that apply to a specific feature, offer, promotion, product, service, or transaction, the more specific terms will apply to that feature, offer, promotion, product, service, or transaction.

Eligibility

You must be at least 18 years old or the age of majority in your jurisdiction, whichever is older, to make purchases through the Services. By using the Services or placing an order, you represent that you meet these eligibility requirements and have the legal capacity to enter into these Terms.

If you use the Services on behalf of another person, company, or organization, you represent that you have authority to do so.

Accounts and Account Security

Some features may require you to create an account or provide information such as your name, email address, billing address, shipping address, phone number, and payment details. You agree to provide accurate, current, and complete information and to keep that information up to date.

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You should notify us promptly if you believe your account has been accessed or used without authorization. We may refuse, suspend, or terminate accounts or restrict access to the Services where we believe doing so is appropriate, including where information appears inaccurate, incomplete, fraudulent, unauthorized, or in violation of these Terms.

Product Information and No Medical Advice

The Services may provide information about skincare, cosmetic products, ingredients, routines, aesthetic services, or related topics. This information is provided for general informational purposes only and is not medical advice, diagnosis, treatment, or a substitute for advice from a physician, nurse practitioner, physician assistant, dermatologist, pharmacist, or other qualified healthcare professional.

Products sold through the Services are not intended to diagnose, treat, cure, or prevent any disease or medical condition, except to the extent expressly stated and permitted by applicable law. Individual results may vary. You should read and follow all labels, instructions, warnings, precautions, ingredient lists, and manufacturer information before using any product.

You should consult a qualified healthcare professional before using any product if you have a medical condition, are taking medication, are pregnant or nursing, have allergies or sensitivities, have recently received aesthetic treatments, or have questions about whether a product is appropriate for you. If you experience irritation, an allergic reaction, or another adverse event, discontinue use and seek appropriate medical advice.

Vos Collection does not provide emergency medical services through the Services. If you believe you are experiencing a medical emergency, call emergency services immediately.

Clinic Services and Clinic-Related Information

The Services may reference, describe, or link to clinics, clinic services, consultations, treatments, procedures, booking tools, patient resources, or clinic-related content. Those references are provided for informational and convenience purposes.

Clinic services, consultations, treatments, procedures, clinical recommendations, medical intake, consent processes, appointment scheduling, cancellations, payments, refunds, and related matters are governed by the practices, policies, consents, and terms applicable to the relevant clinic service or clinic-related interaction. These Terms govern your use of the online Services and online skin stores; they do not create a patient-provider relationship and do not replace clinic-specific policies, medical consents, or clinical judgment.

Orders, Payment, and Acceptance

When you place an order through an online store, you are making an offer to purchase the products in your order. An order confirmation or other automated message does not necessarily mean that your order has been accepted. We may accept, decline, cancel, or limit an order for any lawful reason, including where products are unavailable, information is inaccurate, pricing or product information contains an error, payment cannot be processed, fraud or unauthorized activity is suspected, shipment is unavailable, or the order appears inconsistent with these Terms.

Prices, promotions, discounts, product availability, shipping options, taxes, and fees may change without notice, subject to applicable law. Unless otherwise stated, prices shown on the Canadian online store are in Canadian dollars and prices shown on the United States online store are in U.S. dollars. You are responsible for applicable taxes, shipping charges, and other charges disclosed at checkout.

We may use third-party payment processors and other service providers to process orders, payments, fraud checks, fulfillment, shipping, customer support, and related functions. Your use of those services may be subject to third-party terms and policies.

Products purchased through the Services are for personal, non-commercial use only. You may not purchase products for resale, distribution, export, or other commercial purposes without our prior written permission. We reserve the right to limit quantities, refuse orders, cancel orders, or suspend accounts where we believe products are being purchased for resale, distribution, or other activity inconsistent with these Terms.

Promotions, Discounts, and Offers

Promotions, discounts, gifts with purchase, offers, coupon codes, and other incentives may be subject to additional terms, eligibility requirements, exclusions, expiration dates, quantity limits, and availability limits. Unless stated otherwise, offers cannot be combined, have no cash value, are not transferable, and may be changed or discontinued at any time, subject to applicable law.

If there is a conflict between these Terms and the terms of a specific promotion, the specific promotional terms will apply to that promotion.

Shipping, Returns, and Refunds

Shipping, returns, exchanges, refunds, damaged items, lost packages, order issues, and related matters are governed by the Shipping Policy and Refund Policy applicable to the online store through which you placed your order. Please review the applicable Shipping Policy and Refund Policy before placing an order.

Unless required by applicable law or stated in the applicable policy, shipping charges, handling fees, gift wrap charges, duties, taxes, and similar charges may not be refundable. Refunds, where available, are generally issued to the original payment method, unless otherwise stated or required by applicable law.

User Content, Reviews, and Submissions

The Services may allow you to submit, post, upload, tag, share, or otherwise provide reviews, ratings, comments, photographs, videos, social media content, testimonials, questions, suggestions, feedback, or other content. We refer to this as “User Content.”

You are responsible for your User Content. By submitting User Content, you represent and warrant that:

• you own or have all rights needed to submit the User Content and grant the rights described in these Terms;
• the User Content is accurate, truthful, and not misleading;
• the User Content reflects your genuine experience and opinion;
• if you received compensation, free products, discounts, incentives, or any other material benefit in connection with your User Content, you have clearly and conspicuously disclosed that relationship as required by applicable law;
• the User Content does not infringe or violate any intellectual property, privacy, publicity, contractual, or other rights of any person or entity;
• the User Content does not contain unlawful, harmful, defamatory, harassing, abusive, obscene, discriminatory, misleading, fraudulent, or otherwise objectionable material;
• the User Content does not include private information about another person without permission; and
• the User Content does not provide medical advice, make unsupported health claims, or claim that a product diagnoses, treats, cures, or prevents a disease or medical condition unless expressly permitted by applicable law.

By submitting User Content, you grant Vos Collection and its affiliates, service providers, successors, licensees, and assigns a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, transferable, perpetual, and irrevocable license to use, reproduce, display, perform, distribute, publish, modify, adapt, translate, create derivative works from, and otherwise use the User Content in any media or format, including on websites, product pages, social media, emails, advertising, marketing materials, and other promotional materials, subject to applicable law.

We may, but are not required to, review, edit, remove, refuse, or stop displaying User Content at any time. We do not endorse User Content and are not responsible for User Content submitted by users or third parties.

Acceptable Use

You agree not to misuse the Services or assist anyone else in misusing the Services. Without limiting the foregoing, you agree not to:

• violate any applicable law, regulation, or third-party right;
• use the Services for fraudulent, deceptive, unlawful, harmful, or unauthorized purposes;
• interfere with or disrupt the Services, servers, networks, security features, or other users;
• attempt to gain unauthorized access to any account, system, data, or network;
• introduce viruses, malware, harmful code, or other damaging material;
• scrape, crawl, harvest, copy, or extract data from the Services except as permitted by law or with our written permission;
• use automated tools, bots, or scripts to access the Services in a manner that exceeds ordinary personal use;
• impersonate another person or misrepresent your identity or affiliation;
• use the Services to send spam, unsolicited messages, chain letters, or other unauthorized communications;
• collect personal information about other users without permission; or
• use the Services, content, or data to develop, train, improve, or operate artificial intelligence, machine learning, or similar systems without our prior written permission, except where such restriction is prohibited by applicable law.

Intellectual Property

The Services, including text, graphics, photographs, videos, logos, trademarks, trade names, product names, page layouts, designs, software, code, features, and other content, are owned by or licensed to Vos Collection and are protected by intellectual property and other laws.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Services for your own personal, non-commercial use. You may not copy, reproduce, modify, distribute, display, perform, publish, license, create derivative works from, sell, resell, exploit, or otherwise use the Services or any content except as expressly permitted by these Terms or with our prior written permission.

All trademarks, logos, service marks, trade names, and brand elements displayed through the Services are the property of their respective owners. Nothing in these Terms grants you any right to use any Vos Collection or third-party trademark without prior written permission.

Third-Party Links and Services

The Services may link to or integrate with third-party websites, platforms, payment providers, shipping providers, social media platforms, booking tools, clinic-related resources, or other services that we do not own or control. We provide these links and integrations for convenience, and their inclusion does not mean that we endorse or are responsible for them.

Your use of third-party websites, platforms, tools, and services is at your own risk and may be subject to separate terms and privacy policies. Vos Collection is not responsible for third-party content, products, services, policies, practices, security, or availability.

Privacy

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information in connection with the Services. By using the Services, you acknowledge that we may process personal information as described in our Privacy Policy.

Electronic Communications

When you use the Services, create an account, place an order, submit a form, or contact us electronically, you consent to receive communications from us electronically, including emails, notices, order confirmations, account messages, customer support responses, and other transactional or administrative communications.

Marketing communications are governed by applicable law and our Privacy Policy. You may unsubscribe from marketing emails by using the unsubscribe mechanism provided in those emails or by contacting us as described in our Privacy Policy.

Availability, Errors, and Changes to the Services

We may update, modify, suspend, restrict, or discontinue all or part of the Services at any time, subject to applicable law. We do not guarantee that the Services will be uninterrupted, secure, error-free, current, complete, or available at any particular time or location.

The Services may contain typographical errors, inaccuracies, omissions, or outdated information, including with respect to product descriptions, ingredients, prices, availability, promotions, shipping options, or other content. We reserve the right to correct errors, inaccuracies, or omissions and to update information at any time, including after an order has been submitted, subject to applicable law.

Disclaimer of Warranties

To the fullest extent permitted by applicable law, the Services, content, products, User Content, and other materials made available through the Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, statutory, or otherwise.

To the fullest extent permitted by applicable law, Vos Collection disclaims all warranties, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, completeness, availability, security, and uninterrupted operation.

Some jurisdictions do not allow limitations or exclusions of certain warranties, so some of the above limitations may not apply to you. Nothing in these Terms limits any rights or remedies that cannot be limited under applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, Vos Collection and its affiliates, officers, directors, employees, contractors, service providers, licensors, and agents will not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages, or for any loss of profits, revenues, data, goodwill, business opportunity, or other intangible losses, arising out of or relating to the Services, products, content, User Content, orders, these Terms, or your use of or inability to use the Services.

To the fullest extent permitted by applicable law, our total liability for any claim arising out of or relating to the Services, products, content, User Content, orders, or these Terms will not exceed the greater of the amount you paid to Vos Collection for the product or service giving rise to the claim or one hundred dollars ($100).

The limitations in this section apply to all legal theories, whether based in contract, tort, negligence, strict liability, statute, or otherwise, even if we have been advised of the possibility of damages. Some jurisdictions do not allow certain limitations of liability, so some of the above limitations may not apply to you. Nothing in these Terms limits liability that cannot be limited under applicable law.

Indemnification

To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Vos Collection and its affiliates, officers, directors, employees, contractors, service providers, licensors, and agents from and against any claims, demands, actions, losses, liabilities, damages, costs, and expenses, including reasonable legal fees, arising out of or relating to:

• your use or misuse of the Services;
• your violation of these Terms;
• your User Content;
• your violation of applicable law; or
• your violation of any rights of another person or entity.

We reserve the right to assume the exclusive defense and control of any matter subject to indemnification, and you agree to cooperate with our defense of those claims. You may not settle any claim without our prior written consent.

Suspension and Termination

We may suspend, restrict, or terminate your access to the Services, refuse service, cancel orders, remove User Content, or close an account at any time where we believe doing so is appropriate, including if you violate these Terms, create risk or possible legal exposure for us, engage in fraudulent or unauthorized activity, or misuse the Services.

You may stop using the Services at any time. Sections of these Terms that by their nature should survive termination will survive, including provisions relating to intellectual property, User Content licenses, disclaimers, limitations of liability, indemnification, dispute resolution, governing law, and general terms.

Dispute Resolution and Governing Law

Informal Resolution

Before starting a formal legal claim, you and Vos Collection agree to try to resolve the dispute informally. To begin that process, please contact us at general@voscollection.com with your name, contact information, a description of the dispute, and the specific resolution you are seeking. We will use reasonable efforts to respond and attempt to resolve the matter.

United States

If your dispute relates to the United States Vos Collection skin store, United States-facing Services, or MedSpa Partners US MSO, LLC d/b/a Vos Collection, these Terms and the dispute will be governed by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-law principles, except that the Federal Arbitration Act will govern the interpretation and enforcement of any arbitration agreement to the extent applicable.

To the fullest extent permitted by applicable law, and except for claims that may be brought in small claims court or claims seeking injunctive or equitable relief for intellectual property misuse or unauthorized access, you and Vos Collection agree that disputes arising out of or relating to these Terms, the Services, products, orders, or your relationship with Vos Collection will be resolved by binding individual arbitration rather than in court.

To the fullest extent permitted by applicable law, you and Vos Collection each waive the right to a jury trial and agree that claims may be brought only on an individual basis and not as a plaintiff or class member in any class, consolidated, representative, collective, or private attorney general action.

This United States dispute resolution section should be interpreted to preserve any non-waivable rights you may have under applicable law. If any part of this section is found unenforceable, the remaining parts will continue to apply to the fullest extent permitted by law.

Canada

If your dispute relates to the Canadian Vos Collection skin store, Canada-facing Services, or MedSpa Partners Inc. d/b/a Vos Collection, these Terms and the dispute will be governed by the laws of the Province of Ontario and the applicable federal laws of Canada, without regard to conflict-of-law principles, except where the laws of your province or territory require otherwise.

Subject to any non-waivable consumer protection rights or other rights under applicable law, you and Vos Collection agree that disputes arising out of or relating to these Terms, the Services, products, orders, or your relationship with Vos Collection will be resolved by the courts located in Ontario, Canada.

Nothing in these Terms limits any rights or remedies that cannot be limited under applicable federal, provincial, state, or local law.

Changes to These Terms

We may update these Terms from time to time. When we do, we will update the effective date or otherwise provide notice as required by applicable law. Changes are effective when posted unless a different effective date is stated.

Your continued use of the Services after updated Terms become effective means that you accept the updated Terms. If you do not agree to the updated Terms, you should stop using the Services.

General Terms

These Terms, together with the policies and additional terms referenced in them, form the agreement between you and Vos Collection regarding the Services. If any provision of these Terms is found invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in effect.

Our failure to enforce any provision of these Terms is not a waiver of our right to do so later. You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms as part of a merger, acquisition, reorganization, sale of assets, corporate transaction, or by operation of law.

Contact Us

If you have questions about these Terms, please contact us at:

Email: general@voscollection.com